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Complaints Page

We welcome any and all feedback that you have. If you have any feedback or a complaint, we would love to hear about it. Fill out the form below with your complaint, and we will work to get back to you in a timely manner. 

What is the complaint process?

If you have a complaint about our services, it’s important we know about it to see if your problem can be fixed. During the complaint process, we follow the following steps to resolve the issue:

Step 1:

Tell us what has happened

Fill out the form on this page with your contact details and a summary of the issue you are facing. 

Step 2:

Our team will review the complaint

Our hardworking team will receive your feedback and work put the best course of action to take. 

Step 3:​

We may contact you for further clarification

Our team might need more details to further clarify your complaint, which we will promptly do if need be. 

Step 4:

We'll work together to resolve the issue

If we have everything we need, we can then work with you to reach a resolution of the issue. 

Responding to feedback and complaints

Where a complaint is concerned, we will do our best to:

  • Pass the complaint on to the relevant team
  • Respond to the complaint in a timely manner
  • Work towards a solution
  • Review how we can improve next time.

Submit a complaint

If you have a complaint or feedback that you think we need to hear, fill out the form below with your details and a summary of the complaint. 

Contact Us

If you want to file a complaint over the phone call us on 131 1300 111.