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If you have feedback or a complaint about our services, we’d love to hear about it. By filling out the form below, you’re helping us take steps to improve our service.

How your feedback helps us

Complaints and feedback received about our services are taken seriously and help us to:

  • Promote a culture of professional conduct standards
  • Identify and fix address issues
  • Review our practises and procedures 

How we will respond

Once we have received your complaint, we will do our best to:

  • reply in a prompt and timely manner
  • understand your feedback, and how we can improve next time
  • address and fix the issue at hand

Advice on lodging a complaint

  • When filling out our complaint form, make sure to include details about the issue, including the dates and times of the issue 
  • Make sure to fill out your name and your contact details, as we cannot respond to anonymous complaints. 
  • Identify what outcome you would like from lodging the complaint. 

What your complaint may be about

Our team takes complaints very seriously. You might find that your complaint relates to:

  • an unreasonable delay in communication  
  • inadequate service
  • human error
  • unsolicited communications
  • flawed administrative process, or
  • inadequate knowledge of staff

Like to file a complaint over the phone?

Call us on 1300 111 332 to get in touch with one of our complaints specialsits.

FIll out the form to lodge your complaint