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Find Your Local Number

J Daniels & Associates Logo

Find Your
Local Number

Find Your Local Number

Complaints

If you have feedback or a complaint about our services, we’d love to hear about it. By filling out the form below, you’re helping us take steps to improve our service.

File Complaint
  • How your feedback helps us
  • How we will respond
  • Advice on lodging a complaint
  • What your complaint may be about

How your feedback helps us

Complaints and feedback received about our services are taken seriously and help us to:

  • Promote a culture of professional conduct standards
  • Identify and fix address issues
  • Review our practises and procedures 

How we will respond

Once we have received your complaint, we will do our best to:

  • reply in a prompt and timely manner
  • understand your feedback, and how we can improve next time
  • address and fix the issue at hand

Advice on lodging a complaint

  • When filling out our complaint form, make sure to include details about the issue, including the dates and times of the issue 
  • Make sure to fill out your name and your contact details, as we cannot respond to anonymous complaints. 
  • Identify what outcome you would like from lodging the complaint. 

What your complaint may be about

Our team takes complaints very seriously. You might find that your complaint relates to:

  • an unreasonable delay in communication  
  • inadequate service
  • human error
  • unsolicited communications
  • flawed administrative process, or
  • inadequate knowledge of staff

Like to file a complaint over the phone?

Call us on 1300 111 332 to get in touch with one of our complaints specialsits.

FIll out the form to lodge your complaint

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